Thank you for your interest in shopping at Nalu Canoes.
This page provides binding information on shipping costs, delivery times, conditions of delivery, and available payment methods. Please read carefully before placing your order.
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1. Shipping Costs
Germany
•Small parcels (max. 60 × 30 × 15 cm, up to 2 kg): €7.00
•Large parcels (max. 120 × 60 × 60 cm, up to 5 kg): €10.00
European Union (EU Member States)
•Small parcels: €15.00
•Large parcels: €25.00
United Kingdom
•Small parcels: €20.00
•Large parcels: €30.00
⚠️ Please note: Orders shipped to the UK are delivered duty unpaid (DDU). Customers are responsible for paying any local taxes, import duties, or fees charged upon delivery.
Exclusions
•We currently do not deliver to Switzerland or to non-EU countries other than the United Kingdom.
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2. Delivery Times
Unless otherwise stated in the product description, delivery times are as follows (calculated from the date of payment):
•Germany: 2–4 business days
•European Union: 3–7 business days
•United Kingdom: 5–10 business days
If items with different delivery times are ordered together, the latest stated delivery time applies to the entire order.
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3. Shipping Service Provider
We generally ship using reliable logistics partners (e.g. DHL, DPD, or comparable carriers). Tracking information will be provided by email once your order has been dispatched.
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4. Payment Methods
We currently offer the following secure payment options via our payment service provider Stripe Payments Europe, Ltd.:
•Credit card (Visa, Mastercard)
•Apple Pay
•Google Pay
Payment is due immediately upon conclusion of the contract. Refunds in the case of returns will be made using the same payment method you selected for the original transaction.
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5. Additional Information
•Delivery is only possible to shipping addresses within the above-listed regions.
•Shipping costs are added to the product prices as displayed and are shown separately in the shopping cart and on the checkout page.
•All product prices include German VAT (19%) unless otherwise stated.
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6. Contact
For questions regarding shipping or payment, please contact us at:
Nalu Canoes
Inh. Marton Buday
Winckelmannstr. 21
42287 Wuppertal
Germany
Email: nalucanoes@gmail.com
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Legal note: This Shipping & Payment information forms part of our Terms & Conditions and is binding for all orders placed through this online shop.
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